Terms & Conditions

Important Terms & conditions:
1. Any increase in the Ticket Cost, Visa Cost or Foreign Exchange has to be paid by the Haji/pilgrim before Departure. Ticket Cost, Visa cost and foreign Exchange is clearly mentioned on Broachers and our Websites at the time of booking. 2. Satisfaction of the pilgrim is our prime consideration any claim or complaint by the client claim or complaint by the client must be intimated to .RAJ BABA TOUR AND TRAVELS In the very unlikely event of there being something not to our satisfaction on the pilgrimage that is directly under our control, it should be reported immediately so that there is an opportunity to correct/rectify the same. The tour operator shall not accept liability in respect of claims which are not reported to us immediately.
3. Room Allotment as per our arrangement, no choice of room will be entertained, Double & Triple sharing shall be charged separately.
4. Food will NOT be provided on Airports & during intercity transfers. & during intercity transfers. Personal food demands will not be entertained. Special food for infants, Old age people or patients will have to be arranged by Haji himself.
5. Guests and Relatives of Haji are not allowed to have meals or stay in our Hotels.
6. Maximum baggage allowed per person is 20 kgs. One pax one piece rule applies. Means every person will be allowed only one check in and one cabin Baggage. Everyone carries his own baggage hence travel light.
7. Coolie service will not be provided. Excess baggage fees to be paid by pilgrim himself not be provided. Excess baggage fees to be paid by pilgrim himself.
8. RAJ BABA TOUR AND TRAVELS accept no responsibility for luggage losses; money loss, injuries, damages, accidents and additional expenses due to any reason for example delay of flights, misconnection, sickness, bad weather, strike war, transport breakdown of the closure of Airport. You are sole responsible for your luggage and belongings be it at airport or Hotel Premises.
9. RAJBABA TOUR AND TRAVELS will not be responsible if pilgrim misses his flight due to any reason and in such case the passenger will have to bear the cost of rescheduling in case the ticket can be rescheduled or else if the ticket is Non refundable no refund will be made at all. If during the period of rescheduling the Umrah Visa Expires New Visa fees has to be paid by the pilgrim.
10. Laundry services: RAJ BABA TOUR AND TRAVELS shall not be responsible for any loss, Delay, and Fading of colour, stains of any type or shrinking of clothes by the Laundry service provider. Laundry is complimentary service. Laundry coupons will be provided to be used either in Makkah or in Madina. One coupon is valid for two clothes.Extra coupons will not be provided. No Refund will be given for leftover Coupons. 11. Due to unavoidable circumstances changes and alterations in the package may have to be made regarding Hotel, Bus Staying period or change of flight. RAJ BABA TOUR AND TRAVELS Reserves the right to make alterations which pilgrim has to accept and for which no refund shall be made nor any claim shall be entertained.
12. After Entering into Saudi Arabia no pilgrim of RAJ BABA TOUR AND TRAVELS shall be allowed to give up his/her companionship with his/her group. He/she will have to travel with the group and will not be allowed under any circumstances to leave the group. Nobody will be allowed to go to JEDDAH outside the tour plan. Once the pilgrim reaches JEDDAH passport will be taken by Umrah Company and will be under their custody till His/her return.
13. No liability on the part of RAJ BABA TOUR AND TRAVELS arising in any way out of this contract in respect of any tour shall exceed the total amount paid or agreed to be paid.
14. Partly utilized services are also considered as fully utilized. In such circumstances no refund shall be applicable.
15. For all claims, disputes of whatever nature relating to the tours Marketed or coordinated by RAJ BABA TOUR AND TRAVELS. The courts in Srinagar (J&K) alone have jurisdiction.
16. Welcome kit contains one Handy Bag, Ahraam, Identity Cards and Tawaf Tasbeeh.
17. Handicap passengers are requested to carry their own wheelchair. Special request (pregnant or handicapped) if any please inform us before their departure without fail.
18. All payments should be cleared two weeks before departure. Visa stamping is subject to approval by Saudi Embassy. RAJ BABA TOUR AND TRAVELS will not be responsible for any Delay, rejection or Mistake by Saudi Embassy and in that case Mofa Fees will have to be paid by Haji. Visa stamping fees is Non Refundable. It generally takes 10-20 days for Umrah Visa to get stamped.
19. Any person using Foul language or bad words or trying to create nuisance and fight in the group will be immediately removed from the group and will be left on his own. No refund will be given to him whatsoever and in extreme cases he will be handed over to the police.
20. Package cost does not include any Personal expenses or separate room service cost.
21. 5 liter ZamZam Cans will be given complimentary to each without packing. Hajis will have to get the packing done on Airport and pay directly to Airport authorities. Children and infants will not be given ZamZam cans.
22. As per new SAUDI TELECOM RULES Saudi sim cards CANNOT be distributed free and Hajis have to purchase it themselves showing xerox copies of passport/ visa.
23. Departure and Arrival dates are flexible and can be changed + - 1 or 2 days as per allotment given by Airlines and Arrival dates are flexible and can be changed.
24. In case a pilgrim fells severely ill and is hospitalized all the expenses incurred on him has to be paid by him or his relatives in India has to pay it in our head office.
25. In case a pilgrim expires in Saudi Arabia his body will not be flown back to India under any circumstances. All his final rights will be done according to Saudi Rules and Regulations and he will be buried in the city in which he expired. No graveyard preferences will be entertained at all.
26. Economy Package: laundry service will be provided limited in Economy package, Hotels will be standard hotels 500-700 meters .In Madina SHARING will be as per room availability can be 5-6 in a room, Food will be provided in packets and the service will be provided limited in Economy package.
27. Deluxe Package: laundry service will be provided too limited, Hotels will be Star hotels (2/3/4/5) (____) 600 ++ meters In Makkah and 200-300 meters in Madina, Room Sharing will be as per room availability and can be 4-5 in a room. Food will be provided in packets and service will be provided Satisfactory.
28. All tours are subject to flight and Hotel Availability. terms & Conditions/Package Price/Airfare are subject to change without any prior notice.